Privacy Policy
Last updated: November 16, 2025
PrimeLift Pro Movers (“we”, “our”, or “us”) is committed to protecting the privacy of visitors and customers who use our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information you provide directly to us via website forms, email, phone calls, or other communications. This may include:
- Name
- Email address
- Phone number
- Moving details such as addresses, inventory lists, dates, and service requirements
- Other information you voluntarily provide
We may also collect non-personal data such as browser type, device information, and usage analytics to improve our website and services.
2. How We Use Your Information
We use the information you provide to:
- Respond to inquiries and requests
- Prepare and deliver moving quotes and booking confirmations
- Schedule and coordinate moving services
- Communicate updates about your booking, service changes, or operational details
- Improve our website, services, and customer experience
- Maintain internal records for legitimate business purposes
We will contact you by the email address or phone number you provide when requesting services or support.
3. Disclosure of Your Information
We respect your privacy and limit disclosures to what is necessary. We may share your personal information with third parties in the following circumstances:
- With insurance companies for coverage and claims processing related to your move
- With service partners and subcontractors who assist in performing moving services
- With government authorities, law enforcement, or other parties when required by law or to comply with legal obligations
We do not share, sell, or trade your personal information with marketing companies, telemarketing agencies, data brokers, or unrelated third parties for promotional purposes.
4. Consent
By using our website, contacting us, or requesting a quote, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
5. Data Protection and Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
6. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to satisfy legal or regulatory obligations, and to resolve disputes. When information is no longer required, we will securely destroy or anonymize it.
7. Access, Correction, and Complaints
Under Canadian privacy law, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make an access or correction request, or to raise a privacy concern, please contact us using the details below. We will respond in a timely manner and follow applicable legal requirements.
8. Cookies and Tracking
We may use cookies and similar technologies to enhance site functionality and user experience. You can control cookie settings through your browser, though disabling cookies may reduce certain site functionalities.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted here with an updated “Last updated” date. Continued use of our website after changes indicates acceptance of the revised policy.
11. Contact Us
If you have questions, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
PrimeLift Pro Movers
Phone: +1 (613) 220-1812
Email: info@primepromovers.ca
Website Contact Page: /contacts
This Privacy Policy is intended to provide clear information about how PrimeLift Pro Movers collects and handles personal information in Canada. It does not constitute legal advice. For legal questions about privacy obligations, please consult a qualified privacy or legal professional.